Help Center / I'm Selling / Delivery duties and timeouts

Delivery duties and timeouts

What happens on your side when an order comes in.

Instant listings: you pre-load credentials as stock; the system delivers automatically and you do not need to be online.

Manual listings: you get a notification and a countdown matching the delivery time you promised. Deliver the credentials through the order page before it ends.

If you miss the window

The buyer can auto-cancel the order and get refunded, and repeated timeouts hurt your success rate and can end your seller status. Only promise times you can keep.

Didn't answer your question?
Contact support

More from I'm Selling

How to become a seller
Verification first, selling second. Here is the process.
Seller fees
One flat 6% commission on sales. No listing fees, no monthly fees.
Withdrawals: fees, minimums, timing
How to move your earnings out of uku.gg.
Why earnings are held for 7 days
The escrow hold explained from the seller's side.
Seller rules
The short list of rules that keep your seller account alive.