Escrow & Refund Policy

1. How Escrow Works

When a buyer pays, the funds are held securely in escrow. The seller can see that payment is received but cannot access the money until the order is complete. This protects both sides: the buyer knows the seller is committed, and the seller knows the funds are real.

2. Delivery and Confirmation

For instant listings, account details are delivered immediately after payment. For manual listings, the seller must deliver within the stated time. Once you receive and check the goods, confirm delivery to release the funds to the seller.

3. Hold Period

After an order is completed, seller earnings enter a short hold period before they become available to withdraw. This window gives time to catch any issues and helps prevent fraud.

4. Refunds

If a seller fails to deliver within the stated time, or delivers goods that do not match the description, you may open a dispute and request a refund. If a manual order is not delivered on time, an automatic refund may be issued.

Refunds are returned to your GameVault balance or original payment method depending on the case.

5. Disputes

If buyer and seller disagree, our support team reviews the evidence from both parties (order details, delivery proof, screenshots) and makes a fair decision. Please keep all communication and proof within the platform.

6. Chargebacks

Filing a chargeback instead of using our dispute process is considered abuse and may lead to account suspension and recovery of the disputed amount. Always use the on-platform dispute system first.

7. Seller Payouts and Commission

GameVault charges a commission on completed sales, deducted from the seller's proceeds. Remaining earnings can be withdrawn after the hold period, subject to withdrawal minimums and processing fees.

8. Contact

Questions about escrow, holds or refunds? Reach us through the support chat or Help Center.